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FAQs
Do I need a doctor's referral to see a Physiotherapist?
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A: No. Physiotherapist are primary health practitioners so private clients do not need a referral to see us.


What if I have a workers compensation claim or motor accident claim?
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A: If you are planning on claiming your injury through an insurance company then it is advisable to see your GP to get a referral to see the Physiotherapist – this makes claim management easier and reduces claim dispute issues from insurers. If you already have a claim number please bring this and details of your insurers to your initial appointment.


My doctor has given me a referral to see another Physiotherapist but I want to come to your clinic?
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A: You are totally entitled to choose your own therapist-simply bring the referral in with you to your first session and we will let the referring doctor know that you have commenced treatment with us.


How do I pay for my treatment session?
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A: Insurance claims are billed directly to the insurer provided all necessary claim numbers are information is provided to us. Private clients need to settle their accounts at the end of each treatment session. HICAPS and EFTPOS facilities are available to pay on the spot.


Will my private health fund pay a rebate for my treatment?
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A: Yes. Most private health funds pay a rebate for each physiotherapy session – bring your health fund card with you to the consult as we use the HICAPS system to arrange direct funds transfer of your rebate - saving you a trip to the health fund.


How long does a treatment take?
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A: Your first consultation generally take 30-40 minutes with subsequent consultations around 20-30 minutes.


What do I need to bring my first session?
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A: It is advisable to bring along any x-rays and scan results that you may already have had taken, a pair of shorts if the injury is to a body part that is under normal clothing, your private health fund card (if you are a member) and means of paying for your consult – ie cash, cheque, credit card.


What can I expect at my first session?
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A: With all new clients we request that you attend 15 minutes before your scheduled appointment. You will be asked to complete registration, consult and medical history forms. You will be provided with a new client information pack that explains.


How many sessions will I need to get better?
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A: In your initial assessment, your therapist will talk to you about a "Patient Action Plan" which will outline your treatment program and how many sessions we estimate to get you back to full health. Your progress will be regularly checked throughout this period to ensure progress is being made at all times.


What if I want a massage?
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A: You do not need to see the Physiotherapist to have treatment by our skilled massage therapist – to make an appointment, simply contact our friendly admin team.

Many Physiotherapy clients will also have some sessions with the massage therapist to ensure comprehensive recovery is achieved – regular massage is also a great way to prevent re-injury and muscle tightness.